Shipping policy

Last updated: October 9, 2026

At FELT, we aim to get your order packed and on its way as quickly as possible.

This Shipping Policy applies to orders placed through feltby.com.

Order Processing

Orders are generally processed and dispatched within 1–2 business days after your order has been confirmed.

Orders placed on weekends or public holidays will generally be processed on the next business day.

During launches, promotions or other periods of high order volume, processing may take slightly longer. We’ll do our best to keep you informed of any significant delays.

Shipping Within Australia

We currently ship orders throughout Australia using Australia Post or another suitable delivery provider.

Available shipping options and applicable shipping charges will be displayed at checkout before you complete your purchase.

Where we offer free shipping, any applicable minimum order value or other conditions will be displayed on our website or at checkout.

Estimated Delivery Times

Once dispatched, estimated delivery times will depend on your location and the shipping service selected.

Delivery estimates provided at checkout or by the carrier are estimates only and are not guaranteed.

Regional and remote locations may take longer to reach.

Delivery may also be affected by circumstances outside our reasonable control, including carrier delays, severe weather, public holidays and other disruptions.

Order Tracking

Where tracking is available, you’ll receive tracking information after your order has been dispatched.

Please allow some time for tracking information to update after your parcel has been lodged with the carrier.

Shipping Address

Please check that your shipping address is complete and correct before placing your order.

If you notice an error after placing an order, contact us at joe@feltby.com as soon as possible. We’ll do our best to update the address before dispatch, but we cannot guarantee that changes can be made once an order has been processed or shipped.

If an order is returned to us because an incorrect or incomplete address was provided, you may be responsible for the cost of reshipping the order.

Delayed or Missing Parcels

If your parcel hasn’t arrived within the expected delivery timeframe, please check your tracking information first.

If you believe your parcel has been significantly delayed or lost in transit, contact us at joe@feltby.com with your order number and we’ll help investigate the issue with the delivery provider.

Damaged Orders

If your order arrives damaged, please contact us as soon as possible at joe@feltby.com with your order number and photos of the parcel and affected product.

We’ll assess the issue and work with you to provide an appropriate solution.

Your rights in relation to faulty or damaged products are also covered by our Returns & Refunds Policy and applicable Australian Consumer Law.

International Shipping

FELT currently ships within Australia only.

If international shipping becomes available, eligible destinations, rates and any additional conditions will be displayed at checkout.

Returns

Shipping relating to returns is governed by our Returns & Refunds Policy.

For eligible change-of-mind returns, return shipping costs are the responsibility of the customer.

This does not affect your rights under Australian Consumer Law in relation to faulty, damaged or incorrectly supplied products.

Contact Us

If you have any questions about shipping or your order, please contact:

FELTBY PTY LTD
Trading as FELT

Email: joe@feltby.com
Location: Brighton Le Sands, NSW, Australia